Internet and Phone Service Out Tuesday Across Santa Cruz County

Residents all over the county have been reporting outages since early this morning.

Internet, landline and cell phone users in Santa Cruz County are experiencing connectivity issues Tuesday, but a solution is coming.

According to Cruzio, "AT&T has confirmed a major fiber cut in the area and have dispatched technicians out for repair."

Service is supposed to be restored by 4 p.m., if the repairs go as planned. Because of the extent of the damage, an entirely new cable is being installed.

On our Patch Facebook pages we asked who was having connection issues and the responses have been varied.

On the Watsonville page, a user named Sarah reported having cell phone issues, while Penney said her landline and cell are fine but her Internet is down. Meanwhile, Francie is having home phone issues and multiple users are reporting Sprint cell service to have gone south today.

On the Santa Cruz page, a user named Nanci said she's had no issues in Capitola today. But Helen said her office in Watsonville has been without Internet all day, can't receive calls but can make them.

Even in Gilroy, landlines and , which has not worked from home phones since early Tuesday morning. Sgt. Pedro Espinoza said the Gilroy Police Department was told a fix is coming by 6 p.m.

Denise April 16, 2013 at 09:32 PM
They don't say what they think the cause was? Was it work on the line that went wrong or sabotage or what?
Gary Byrd April 16, 2013 at 09:39 PM
I know it was out at the DMV in Capitola this morning at 10am.
LORI DENNEY April 16, 2013 at 09:55 PM
I was in Girloy a few minutes ago and all the phones are out. The guy at Papa Murphy's said that someone shot up the PG& E plant and hit 5 transformers. He said that AT&T have a sub station there and that's why the phones are out. I don;t think the problems in Santa Cruz could be connected though do you? Very scary. We went to the bank and couldn't deposit or get any money out. Couldn't shop at costco because the debit cards not working. Boy Oh Boy we really are dependent on technology aren't we?
Denise April 16, 2013 at 10:02 PM
Yes, the problem is widespread. It doesn't sound right that transformers were shot up because they said: "AT&T has confirmed a major fiber cut in the area and have dispatched technicians out for repair." but you never know what the real story is right away. I have internet, phone and cell phone service where I am, but some of my calls to local areas are not going through. I'm south of Santa Cruz...
Denise April 16, 2013 at 10:12 PM
There's more info on the Gilroy Patch. What was initially reported as just an outage of connectivity from landlines to 911 has snowballed into a massive issue across Gilroy concerning home phones, cell phones and Internet. It appears almost all landline use has been out all day, with additional Internet and cell problems reported as well. Santa Cruz County is experiencing similar problems. Cruzio in Santa Cruz reported that "AT&T has confirmed a major fiber cut in the area and have dispatched technicians out for repair." If it is the same issue that is affecting Gilroy, which appears to be the case, a fix is on the way. AT&T estimated the repair to be done by 4 p.m. Gilroy Police Sgt. Pedro Espinoza, however, said that the department was told everthing will be up and running by 6 p.m.
Lady Sweetlove April 16, 2013 at 11:01 PM
Is this also the reason I cannot access my online banking?
Akeli Anderson April 16, 2013 at 11:18 PM
I live in Gilroy and all my services have been working fine all day long. Cellphone provider is Verizon and Landline provider is Charter.I guess I have been one of the few lucky people.
Denise April 16, 2013 at 11:45 PM
Yes, that's the reason Lady. It's not all places, but a lot of places.
Denise April 16, 2013 at 11:48 PM
Akeli, it's because you don't have ATT. I think it's only ATT and their damaged fiber optic line?
Denise April 16, 2013 at 11:49 PM
Lori, I just heard that same story from a neighbor. I don't think that news has been out on the news stations?? All day they've said it was ATT's fiber optic line....
Linda Lucchesi April 17, 2013 at 12:45 AM
My internet is still out in Soquel. Also Whole Foods in Capitola had to run my debit card as credit.I spent over an hour with ATT tech support this morning before they could tell me there was a fiber problem. The problem was supposed to be fixed by 4pm. not yet!!!!
Denise April 17, 2013 at 12:55 AM
The tech person I talked to said 4pm CENTRAL time, which is 6 our time, but these are only estimates. I read earlier that the fiber optic was so badly damaged that they were running a new one instead of trying to repair the bad one.
Cathy P. April 17, 2013 at 02:39 PM
"Because of the extent of the damage, an entirely new cable is being installed." -------------------------------------------------------------------------------------------------------- Also known as a rate increase.


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